Case Studies in Automation Related to Humanization of Work. by J. E. Rijnsdorp

By J. E. Rijnsdorp

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Additional info for Case Studies in Automation Related to Humanization of Work. Proceedings of the IFAC Workshop, Enschede, Netherlands, 31 October–4 November 1977

Sample text

If at this moment "UNSUFFICIENT DATA" is appearing on the screen this will not help the user much further in solving his problem. And here the problems arise. What additional data are available for selecting the Mr. Smith. His Christian names, the area he lives in, the house number, the street name or perhaps the family name of his wife? There are many possibilities on the basis of which you can come closer to the right information. We cannot expect that the caller can generate this more specific information in a fixed order.

However, in this case, there is no intrinsic reason why operatives should find this other activity interesting to perform per se, or why it should be particularly identifiable with the main production objective, except in a negative sense. g. driving a crane, involves a fairly extensive use of manual skills, but here again, the activity is neither necessarily socially central, nor is there likely to be much discretion involved. For all the reasons given so far, it may be said that basic transformation points are the central points in the production process from a motivational, technical, informational and process point of view.

A high score means an ergonomie sound interface hardware. Task environment (TEN). g. noise, illumination, temperature, etc. Indirect information intake and system control (IND). This dimension quantifies the information intake and control actions by the operator which do not take place by means of the interface. g. giving orders to field operators. 2. The task A description of the task of the operator al. is set up with the aid of a job description obtained from the personnel department, and interviews with operators as well as observations in the control room.

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